Hyperoptic Outage in Hornsey, England (2024)

The latest reports from users having issues in Hornsey come from postal codes N8.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hornsey, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hornsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (76%)

2. 

   Total Blackout (13%)

3. 

   Wi-fi (10%)

4. 

   E-mail (1%)

5. 

   TV (1%)

Live Outage Map Near Hornsey, Greater London, England

The most recent Hyperoptic outage reports came from the following cities:Southwark, London, Hampstead, Ealing, Islington, Tower Hamlets, Belsize Park, Bushey, Hornsey, Leyton, Enfield Town, Newham, Hackney, Wembley and Bermondsey.

City	Problem Type	Report Time
Southwark	Internet	9 hours ago
London	Wi-fi	11 hours ago
London	TV	2 days ago
London	Total Blackout	2 days ago
London	Wi-fi	2 days ago
Hampstead	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hornsey, England

Latest outage, problems and issue reports in Hornsey and nearby locations:

• Henry (@erossiniuk) reported 3 minutes agofromWandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• aeris daddy (@thekuntz69) reported 14 minutes agofromBarnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

• Gabor (@GaborPfalzer) reported 20 minutes agofromKensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke.Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 21 minutes agofromHarrow Weald, England

  Hyperopic is down. Circa 11pm.Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• Nuclear Summer (@lizardUnicorn) reported 23 minutes agofromLondon, England

  @Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?

• Henry (@erossiniuk) reported 25 minutes agofromWandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• Gezgin Kiz (@hamidetekin) reported 26 minutes agofromStratford, England

  @JustAnAntiDepp1 @Hyperoptic No, still not working for me

• Kapali (@chawlakapali) reported 26 minutes agofromLondon, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• aeris daddy (@thekuntz69) reported 27 minutes agofromBarnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• Alex Pasfield (@The_Stockboy) reported 30 minutes agofromLondon, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• Mark Kelly (@GlueWhichBinds) reported 34 minutes agofromWalthamstow, England

  @jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.

• Kalpitha Reddy (@kalpitha_reddy) reported 35 minutes agofromPoplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• Henry (@erossiniuk) reported 35 minutes agofromWandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• Gezgin Kiz (@hamidetekin) reported 37 minutes agofromStratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

• aeris daddy (@thekuntz69) reported 37 minutes agofromBarnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• Kapali (@chawlakapali) reported 38 minutes agofromLondon, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• Alex Pasfield (@The_Stockboy) reported 43 minutes agofromLondon, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• Warren King (@SpeakerWarren) reported 46 minutes agofromStratford, England

  Will never use @Hyperoptic again

• aeris daddy (@thekuntz69) reported 53 minutes agofromBarnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

• Alex (@AlexRM) reported 58 minutes agofromCamberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Rhi (@fulhamnonny) reported 5 minutes ago

  @Hyperoptic @HyperopticCS My internet has been down since 03:50 Wednesday morning. That’s more than 2 days. When can I expect it to be back up? I have a job to do and uni work to hand in. Using my mobile data just isn’t cutting it.

• Breid O'Brien (@breidobrien) reported 5 minutes ago

  @Hyperoptic What’s happening in West London. No internet service since Friday. With wfh now the norm, I’m sure this is a critical incident for many - unimpressive service in terms of downtime management, no proactive customer communication.

• Dominic Lipscombe (@DomLip94) reported 11 minutes ago

  @CBobblers1878 Hyperoptic if you can get it. Paying £30 a month for 500 up & down. Just done a test then and it's 425 Down 543 Up at the min

• FONN (@fonnband) reported 13 minutes ago

  @Hyperoptic wifi has been down in East London since 2:30am last night. What’s going on / is it being fixed?

• Lady Forshaw (Save our NHS 💙) (@CazzyRNF) reported 16 minutes ago

  @Hyperoptic outage here since 5:30am today, no further updates: I’m using mobile data, but even so, I can’t even log onto my account to check. Can you offer any updates please? Altrincham area.

• Mark F. Grogan | Atari ST | 16BiT Creative® (@MarkFGrogan) reported 18 minutes ago

  Got a HyperOptic installation at mine tommorow afternoon, twice the speed for half the cost of what I'm paying with Talk Talk. That's what it's all about these days - getting a better service for less money . .

• Abi Giles 🏳️‍⚧⚧♀️ (@abigiles21) reported 20 minutes ago

  @Felix_F_Fern Hyperoptic have been good. Really good customer service and reliable

• nat (@prismisms) reported 20 minutes ago

  raiding on mobile data because my internet is down (@Hyperoptic pls fix), truly living in the future

• Jamie (@Jamieonthisday) reported 21 minutes ago

  @ByJamesJones @TalkTalk I would say I’m surprised… I paid more for BT. Better customer service, can actually speak to them, too but when I moved went with Hyperoptic. Easy to talk to as well.

• BertF1 (@robfairchild92) reported 23 minutes ago

  @Hyperoptic Can you definitively tell us what is going on with your service in Heathy Wood, Copthorne? I make that 6 or 7 outages in the 8 months I’ve lived here.