Top 16,057 Reviews From Legit ADT Buyers (2024)

Nov. 20, 2023

Nov. 19, 2023

Verified purchase

ADT has been responsive when I've had problems. If I have a false alarm, I know that they're gonna contact me or they're gonna follow through on whatever needs to be done. We've had to upgrade through the years and the last time we upgraded was when we were going to the wireless system. We have an adobe home with very thick walls and we needed an extender. Initially, the techs were not aware of that so they had to come back and fix that. They were excellent at pointing out what we needed. We got the Home Nest through Google and we bought it through ADT and the reps explained all the pros and cons. The techs set it up and it's working like a charm. So, it's that kind of reliability that I appreciate.

The reps take their time in explaining something. If we have an alarm that’s going off or it’s not working quite right, going through the website is not always practical. And if I have to call in, they walk me through the steps to get it so nobody has to come out. So, I appreciate the versatility of the type of customer service that ADT is offering. It's not one size fits all. I'm like everybody else and I wish the price was a little bit less. ADT has had a hard time adjusting my billing. Every three months, I do an electronic transfer and there's a late charge that's being posted to me. So, they have to take off either $2 or $3 almost every quarter. And it's frustrating. This has been going on for several years now and no one ever knows where this charge comes up or why it's even posted this way. But ADT always refunds my money. It's just bizarre.

We took the plan that ADT had with the equipment that was upgraded and extended when we went to the wireless system. It was a very nice plan of being able to do several years without any interest. But I'm not sure if it's related to that. The last time I spoke to one of the agents, she thought that this crazy charge that I've been seeing is not going to be posted now that I'm just paying for the typical maintenance service charge. That's the one complaint I have because it's beyond me that no one can figure this out. It’s very frustrating.

I have to make the call and it's a waste of ADT’s staff's time to chase after this. And I feel bad because it's only $3. But that can add to $36 a year and if this happens to multiple customers, that's a little bit of a gravy boat for ADT. I look at it from a very broad perspective. I can afford this but the woman next door may not be able to if she's even aware of it. It's a charge that should not be there because you can't have a late charge if it's an EFT payment because they just get it electronically transferred on the date that it's due.

I lost my 35-year companion this past year so I had to change a lot of the business stuff. I had to call ADT because the app was under his email and I wanted everything changed. The reps were extremely helpful, very empathetic and kind. In a matter of 10 to 15 minutes, everything was good to go. People are compassionate at ADT. I've never had a situation where somebody sounded impatient or frustrated. We’re older and we weren’t born with all the electronics stuff but ADT's people have always been extremely helpful.

Thank you for the positive review and feedback!

Verified purchase

May the 31st, 2011, some guys went down the street, house to house, asked people if they wanted ADT. I told my husband, since this was a bad neighborhood that we live in, “Baby, we need some protection. We need this.” So, they put it up the same day. I wanted to add two more cameras but they told me I had to pay a deal on it. That's why I didn't get it, because I'm here by myself now and I'm afraid to be here by myself. I can sleep better at night.

From my point of view and from my eyesight of looking in and looking out, I need more protection with the cameras with ADT. They never called me back. I tried to do it with a prepaid card. I put $20 on a prepaid card but the card didn't work. So the rep said, “That's okay. That's okay. We'll get back with you later on in the day.” I never heard anything else from it. I'm hurt because I love ADT. I even got signs all out there in my yard, and I need a big camera right here in the back of my house, connected to my phone so I could see what's going on in the back when I'm sleeping at night. I got people all up in up north asking about ADT. One of my friends live way up there in Memphis. I had her to get ADT. A girl in Columbus. I'm working on her, trying to help her get ADT.

I would wake up in the middle of the night. I hit that camera on my phone to see what's going on with my car out there, because people did everything to my car. Also, somebody drove by and took my mailbox off and laid it over the latest ditch. I had to call the police, and they went on my camera and she saw what time they knocked it off. I was back in the bedroom asleep, and I kept hearing something on my front porch. I had a front porch light on. I leave it on all night. I said, “I'm not gonna get up. I'm gonna just go push on my camera ADT on my phone and see who it is.” I didn't recognize this man. He was up there twisting the doorknob and the alarm went off and ADT called me, asked if I was okay. I said, “Yes. I'm fine. Somebody up here just twisting the doorknob, trying to get in.” The rep said, “Let me see. Can I pull it up and see?” They couldn't see it on their end, but I could see it on my end with my phone.

The man said, “Damn it. Let me in here and use this bathroom.” I've never seen the guy in a day in my life. I didn't call the police. I went to my iPhone. I put in loud police sound, and I set it right there in the living room on the coffee table and let it make that alarm. He flew off the porch. I looked at him on my ADT thing, and he said, “She got a police up in this house.” He came back and he still messed with the knob. That fool acted like he didn't understand that was a police alarm. He acted like he didn't care. But I let it keep going and going. I put on this voice thing I did on my phone, and I said, “If you don't leave that doorknob alone, the police is coming down the street and put your ass in jail.” He flew down the street.

Hello, thank you for taking the time to write a review, we appreciate the 5 stars.

Verified purchase

Everything seems to be working okay with my ADT system and I'm happy that the equipments seem to be operational. But a lot of the features I have, I haven't really used. I need to use them a little more often. And sometimes, I always get the impression that my cameras never work 100% of the time. If they're not working okay, I don't know if it's my Wi-Fi or what's been tripping it. So that's why I don't look at the cameras a lot. But I never experienced 100% efficiency with them ever. If I go to the cameras, it might work now, but eventually, one of the cameras is going to go out, so I need to look at those cameras often to make sure they are working all the time. If I really had the time to look at those cameras and I'm finding that I'm not getting exactly what I'm paying for, I might have the tendency just to drop everything.

Years ago, when I first got their service, they would come out here and take care of the problem because they want things to be working efficiently. But now they charge for everything, especially if someone's coming out. And with the cameras I had before, they might have been first generation, but they helped me a couple of times. If a deer comes up on my steps and eat my plants, which happens often, I would see the deer, take a picture of it, and send it to my landscaper and ask if he got something he could put out there that could keep this deer away from the fruit. In one case, my landscaper was driving very fast and he hit my mailbox and damaged it. And he didn't tell me about it. But I was able to show him what was caught on the cameras and I told him that he needed to get that fixed. But with the cameras I got now, I don't feel I'm 100% satisfied with them.

At another time, the battery in the basem*nt was weak, so I ordered some batteries. But then, the sensor was giving off a false signal. The guy that came out here told me that he had to charge me. But if it was somebody who was local on my side who came out, changed the batteries, but there was not much he did in there, and they didn't charge me and I'd feel good about that.

Other than that, when I got these cameras years ago, I had to pay a little more money and ADT gave me the indication that they reduced the price and after four years, they would reduce the price significantly for what I pay each month. But when I brought it to their attention last year, they reduced the price by $10. But the other guys were lower. So no one has ever done anything greatly for me with ADT based on my loyalty to them over the years. But there's a need always for a security system, and in most cases, I still would recommend ADT because I don't know the other options out there.

Hello. Thank you for the review. Please feel free to reach out so we can do a speed test to ensure the cameras are able to capture/ record without any problems. We can always conduct a virtual service appointment and arrange for a service tech to come out as needed as well.

Verified purchase

When I first called ADT on their 800 number, I paid some money and I got this credit towards equipment. The rep I talked to was eager but the rep I got after that was a little too eager and was doing a hard sell. He was trying to sell us things we didn't need and was a real go getter. I was a little put off by him. I knew he was going to try to sell us more, which he did, and our credit didn't go as far as I thought it would. It cost us another $300 beyond the credit we had. But he was very professional about the installation. Once we decided what we wanted and what we didn't, he went about and wired things up. He came over the evening before the movers came so we had an empty house with no furniture. He was there for a little more than an hour and was very efficient. Despite that, I don't want him to come again when we renew next February.

There was a $100 installation fee but you got it back supposedly so it didn't cost you anything. The problem was that you had to go to their website and print out your contract. At that time, we were unpacking boxes and I didn't know where the printer was. There was no way to do what we needed to do within the 30 days that we had to do it, so I never got that money back and I felt like they were giving with one hand and taking away with another. Other than that, we're very happy with the package that we got. We have alarms on the windows and the doors. We also have a glass breakage sensor on windows that don't open and we've got the electric eye that would trigger the alarm. We have a CO2 detector as well and the smoke detectors. We have movement sensors, too. We have a cat, so when we leave, we don't put it on the armed away because the cat's movement might trigger the alarm.

I like the idea that I have been contacted by the company, and whenever I've called, I've gotten immediate response. When I got hacked with a credit card, I had to give them a new one, and I got friendly and knowledgeable service. I also had an issue once with the smoke detector when I was trying to put a battery back in and it turned out that I shouldn't have done that. But the company called and resolved everything fine. With ADT, I sleep better knowing that the alarm’s on at night and that we're in a safe part of town where we live. The cost is also not that expensive as we're paying $53 a month right now. We've never had an issue with a break-in and we don't always remember to turn the alarm on when we leave, but the signs deter bad people. Somebody's going to think twice about whether they want to mess with the system or not, and even if we've forgotten to turn it on, I don't think they would take a chance.

Verified purchase

My wife and I purchased the most expensive system that ADT has. We've got cameras inside the house, outside the house, essentially from every entrance, every exit and the 360s. And it has worked flawlessly. The guys will give their personal phone numbers and if you have any kind of problems, something they failed to do, they'll turn around and come right back. If you put the 360 cameras on the corner of a house, at that point, it can't see through your walls, but you can look around corners with it. And you can raise it up and look at a further distance. You can zoom and set it for its default settings. I'm 65 years old and I can run around my house on my ADT system. I'm sitting on a recliner and I got all my cameras up and in five seconds, I can tell you there's no one in my yard within 100 yards of my house.

We live on a farm and I've got a barn that I can see way out in the field. It's got expensive tractors in it. It's too far for Wi-Fi but it's well lit up. We had some scoundrels moving around our farm and I had an idea, so I called ADT. I asked to speak to a manager and when I told him my idea, he said he was gonna give me the phone number of the secretary to their VP and he wanted me to tell him what I told him. They used to have a system called ADT Pulse and they did away with that system. You had to download another software called Connect in order to see your cameras. To disarm and arm your house, you still sign in to ADT. It's just a different software with different cameras that have higher quality.

I spoke with the secretary and I said we had ADT Pulse. They sound like air raid sirens up on our roof on the north and the south end of our home to where it would draw attention. If it comes on, it sounds like a tornado is coming through. With their connect system, those horns didn't work. I was disappointed about that because they're 110. They're hardwired. I don't do the battery thing. If it's not hardwired in, I don't want it. I don't want to have to call every six months to have batteries put in our stuff and then tell me I've got to pay a fee for them coming out here. I talked to this guy and I said I could see my barn from the house and I got about $4,000 worth of signs that I had on Pulse that ADT just killed. It's just going to waste and the wires are hanging right behind the device that they put to record 30 days’ worth of 24-hour video off of six cameras.

I asked why they couldn't write the code and put a button on my phone that I could download or they could download to my phone that I could set those sirens off without calling the police if I saw somebody out there stealing something out of my barn and making them think that there was a motion detector at the barn. He's the secretary and he said he would talk to his boss. He said he liked it and would make a few phone calls to an engineer. There were seven guys that came, including the VP, and they built these little generators that plug in behind my system. He had his tech download it on my phone. They said they were gonna start marketing this and I was not gonna get any money for it, but I got what I asked for. As long as you know you're not getting ripped off and they don't go up exponentially, that's just the way it is. ADT couldn’t get any better. It beats the hell out of AT&T.

Thank you for taking the time to write a review. We appreciate the 5 Stars.

Verified purchase

Hello. We apologize for the frustrating experiences. Please email us at AlwaysThere@adt.com with these details. Please include the address and phone number for where the services are located, so we can have a technical specialist follow up and troubleshoot any system issues with you further. Thank you.

Verified purchase

Hello. We apologize for the frustrating experience. Please email us at AlwaysThere@adt.com with these details. Please include the address and phone number for where the services are located, so we can review further. Thank you.

Verified purchase

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.

Verified purchase

Thank you for the positive review and feedback!

Verified purchase

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.